FAQ
Your account
- HOW DO I CREATE AN ACCOUNT?
Click here to create your account.
-
HOW DO I SIGN UP FOR YOUR NEWSLETTER?
Click here to sign up for our Newsletter.
- HOW DOES THE REWARD PROGRAM WORK?
You should sign up account first, and then you should refer to reward instruction.
Pending order
- WHAT IS MY ORDER NUMBER?
When placing an order on our site, you may enter the Thank You page with your purchase number. Shortly afterward, you'll get an order confirmation email, which also includes your order number.
To locate the order number for a pending on our website:
①. Log in.
②. Go to the "My Account" page.
③. Scroll down to "Pending Orders".
- CAN I ADD SOMETHING OR CHANGE MY ORDER AFTER PLACING IT?
If your purchase has not been picked & packaged yet, we will have the ability to accommodate and make the changes.
- MY ORDER IS LATE!
We're so guilty that your arrangement did not arrive at you by the"approximate ship date" related to your purchase. The"approximate ship date" is the very best estimate concerning a package that will soon arrive.
We suggest contacting the postal company accountable for delivering the package.
Drka Work Boots Q&A
- IF I WEAR HALF-SIZE SHOES LIKE 9.5，WHAT SIZE SHOULD I CHOOSE？
- DO YOU PROVIDE SHOES WARRANTY SERVICE?
- WHAT SIZE SHOULD I BUY FOR HALF-SIZE SHOES?
Shipping
- CAN I CHANGE MY DELIVERY ADDRESS?
after possible along with your order number, and ask that the shipping address update. Once your order status was processed, we've got a tiny window in that we will produce the shift. Please bear in mind that once an order was set and is still in process, we might not have the capability to update the shipping address.
- CAN I PICK UP MY ORDER?
We do not offer you in-person pick-ups. All orders are processed and shipped from our contracted 3rd party distribution centers.
- HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?
Unless otherwise instructed in your verification email, all orders have been processed and shipped within 24 hours (excluding vacations and weekends )
- DO YOU SHIP TO P.O. BOXES?
YES
- HOW DOES FREE SHIPPING WORK
Free Shipping for all product
- HOW DO I TRACK MY PACKAGE?
- MY PACKAGE HAS BEEN MARKED AS DELIVERED BUT I HAVEN'T RECEIVED. CAN YOU PLEASE RESHIP?
Unfortunately, that is not something we can solve. If a package was marked as delivered by the postal carrier, we are unable to issue an alternative unless the dispatch is being returned for us. We suggest getting in contact with the postal service right back.
Promos and coupons
- DO YOU HAVE ANY PROMOS/DEALS GOING ON?
Please subscribe, we usually email our deals recently.
- How can I earn coupons?
You can check our homepage and see the "Rewards" icon on the bottom then click it.
Returns
- WHAT IS YOUR RETURN POLICY?
Please check our return policy here
- WHO PAYS THE SHIPPING RETURN FEES?
- HOW DO I INITIATE A RETURN?
You can simply send message to our email: cs@drkaboots.com
- WHEN WILL I RECEIVE MY REFUND?
As soon as we receive your product returned, we will send back money to your original account within 2 business days.